Thursday, January 13, 2011

Wacom Intuos 4 Mouse Double-Clicking Issue

I rely on my Wacom tablet for everything that I do. When I'm not using the stylus, I use the mouse as I would any other mouse. The benefits of the mouse is that it doesn't require batteries and functions perfectly for everything I don't want/need a stylus for.

Except when it mistakenly registers a single-click as a double-click.

I've had this issue off and on for a while now but never as bad as it has been recently. It got to the point where I couldn't take it anymore. Randomly/Accidentally opening files that I didn't intend on opening is just the tip of the iceberg.

I was looking to have it serviced or replaced when I stumbled upon this: http://www.beeldbuijs.nl/solutions/hardware/scrollwheel_adjustment.htm

While it's not the same mouse, it gave me enough information to figure out how to open it up. Just like my Logitech Driving Force Pro Wheel with which I had a "sticky" brake pedal, I suspected the contacts were dirty. Sure enough I opened up the mouse and it was... dirty.

Which is somewhat surprising considering it required removing the bottom felt matte to get to the 4 screws so I was initially unsure how dust/dirt would even get in in the first place. Examining the outer shell of the mouse you find that dust easily gets in the from the sides or the wheel.

Speaking of the wheel, mine is so rubbed out that it's no longer tacky and requires more "grip" to easily scroll the wheel.

Anyway cleaning it up with a canned dust-blower (compressed air) seemed to do the trick and I'm testing it out now... so far so good.

19 comments:

  1. I have had problems with the mouse from my oldie Graphire 3, I ended up having a separate mouse, since the graphire 3 mouse not only was having hickups, the scroll wheel lost "traction", and its not that ergonomic.

    I have a razor mamba now (not completely in nirvana but I'm happy), since the Graphire 3 only has the tablet (no buttons like the intuous line) I use the keyboard, tablet and mouse when I need stuff done, I've been saving for a intuous 4 but I don't know how much smoother my workflow would be with it...

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  2. If it ain't broke, don't fix it :) Sounds like I could look into the Graphire 3 if my Intuos 4 ever completely craps out!

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  3. This error is not attributed to dust, i opened my intuos 4 mouse up and found it completely clean after 2 years of use. The issue is with the design itself. The middle mouse click operates on a mechanism that places its "circuit board button" very near the left click button.

    It's my conclusion that when you click the left mouse button it also inadvertantly clicks this middle mouse button on the circuit board. I'm going to test this by disabling the middle mouse button.

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    1. Please let me know your conclusion! I have never thought about the middle mouse button and personally never use it and would have no problems "letting it go" :)

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  4. I was having a similar problem... it was driving me nuts! (Mac OS 10.7) I tried disabling all three middle buttons on my Intuos 4 mouse but it didn't solve the problem. Finally, FINALLY, I was able to adjust my settings to prevent a single click from opening files, and in all fairness I think that this is an Apple issue, not Wacom.

    For me the problem happened specifically when single-clicking to select a file in an inactive window. I would click once (to make the window active) and then click a second time to select the file. If the mouse doesn't change position significantly, the Mac seems to ignore the time between clicks and decide that your intent was to open the file.

    To fix it, open your Apple Mouse control panel and set the Double-Click speed to be really fast. Setting mine at 9 seems to work well.

    The second option would be to make sure that you don't click on the filename when clicking to make a window active. Otherwise that second click will probably open the file... not always, but annoyingly often. Hope this helps someone else.

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  5. I have this problem with my Intuos stylus. Sometimes the tip will select something when I'm hovering and not touching the tablet, too. But most annoying is that when I click once on an icon, about 50% of the time, it behaves like I double-clicked. Have not been able to remedy this. Gets worse with age. I have three Wacom Intuos tablets and all three pens are exhibiting this now.

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  6. I think over time it's just a failure of the stylus. I have not been able to fix this issue. It seems that the only workaround is to buy a new stylus :(

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  7. A LOT of people are having the same issue and I find it hard to believe that it is a cleaning issue. I would guess that a recent Wacom update, or a Mac update is the problem, not mechanical gunk in the mouse.

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  8. It's not a cleaning issue. I have cleaned my 2 Wacom mice to death! The fix was temporary and while I'm not sure what it is exactly, it's not the dirt/dust inside the mouse.

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  9. Mine keeps getting worse, this is ridiculous. I'm trying to just use my stylus and am about to resort to using a regular mouse. People have been reporting the problem for over a year now and nobody has a solution (other than cleaning the mouse, which DOESN'T work). ripping hair out.

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    1. Cleaning the mouse does work, but it's only temporary, and I can assure you it's not a Mac issue because I am on a PC and ready to beat this mouse to death with a hammer. I literally cannot use it to work with. No matter what I am doing it seems to have a mind of its own. Single clicks become double clicks, the scroll wheel zooms files in and out, clicking and dragging is near impossible, and all of this on a pretty expensive piece of @#%#...

      ...make two years plus and nary a fix in sight.

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  10. because I love my Intuos, i keep buying the mice. If you call Wacom, they will send a new one even if it is out of warranty, if you complain that it is a design flaw and that the internet is full of the same type of problem. These units sometimes last a year, sometimes only 3 months. in the last 5 years I have gone through 7+ mice. Definitely a design flaw that they are choosing to ignore.

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  11. It has been driving me mad for months, I have reset the forward button to click to keep me sane...

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  13. So much for that idea, the re-programmed forward button does exactly the same, intermittent double clicks...

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  14. same problem here, i had to get a new mouse because my original would scroll anymore, so just got a new mouse.
    overall the feel of the mouse is light but cheaper, it doesn't feel the same as the older wacom mouse for my intuos 3.
    don't want to have to keep buying a new mouse every year!

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  15. I have the same problem here. Can't find a solution other than assigning the forward button as primary click... Intuos pro with wacom mouse. Using latest drivers. I purchased this mouse because i want to use my tablet and don't want to assign extra space on my table for another mouse. but looks like it's a design flaw.

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  16. This is driving me insane as well. Wacom. Help.

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  17. This is driving me insane as well. Wacom. Help.

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